Spectro Scientific Support Agreement & Remote Diagnostics, T2FM 500 SVS128
Spectro Scientific -- Item TECPIM000505531
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Spectro Scientific Support Agreement & Remote Diagnostics, T2FM 500 SVS128 is a manufacturer support agreement that provides remote diagnostic and technical support for the T2FM 500 SVS128 instrument. The agreement supplies priority access to Spectro Scientific’s support team, remote troubleshooting for operational, instrument hardware and software issues during business hours, and entitlement to software updates and preventive maintenance services. It is intended to deliver vendor-backed remote assistance, routine maintenance, and software update access for the covered instrument.
Key Features:
- Covered product: T2FM 500 SVS128
- Support duration: one (1) year per agreement term
- Initial response time: within 4 hours (Monday–Friday, 8:00 AM–5:00 PM EST)
- Remote support scope: operational, instrument hardware and software issues with unlimited coverage during business hours
- Software updates: access to software updates as released
- Preventive maintenance: one (1) preventive maintenance service per year
Advantages:
- Priority access and a guaranteed initial response within 4 hours, reducing time to assistance.
- Remote diagnostics and troubleshooting for operational, hardware, and software issues to address problems without immediate field service.
- Access to manufacturer software updates to maintain current instrument software releases.
- Annual preventive maintenance visit or depot service to perform routine checks and replace worn parts as needed.
Product Details
Overview
| Model | |
|---|---|
| Product Type | Spare Parts |
| Part Number | SVS128 |
| Brand | Spectro Scientific |
| Gross Dimensions (WxDxH cm) | |
| Net Dimensions (WxDxH cm) | |
| Gross Weight (kg) | |
| Net Weight (kg) |
Specifications
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Spectro Scientific
Spectro Scientific, an ISO 9001:2015 company, specializes in analytical tools and software for machine condition monitoring. The company is one of the largest suppliers of oil, fuel and fluid analysis instruments to industry and the military worldwide. Industry clients include petrochemical, mining, marine and power generation companies as well as commercial testing laboratories. Spectro Scientific’s extensive product offerings include spectrometers for wear metal analysis, lubricant degradation and contamination analyzers, particle analysis instruments and complete turnkey systems for oil or fuel analysis laboratories, all managed by its SpectroTrack software platform.
Spectro Scientific develops a broad array of fluid analysis instruments for evaluating machine and lubricant condition in the field, in the lab and in highly mobile, handheld applications. The instruments provide critical data about an engine’s condition and can provide an early warning of engine failure. Capturing, analyzing and trending this data on Spectro Scientific products enable you to:
- Schedule maintenance before a failure occurs
- Avoid the expense of maintenance you don’t need
- Avoid the disruption of taking an engine out of service unnecessarily
The result is higher equipment availability, greater productivity, lower maintenance costs, lower total cost of ownership, fewer outages, optimal equipment performance, and greener operation – all empowered by accurate fluid analysis.