Spectro Scientific Support Agreement & Remote Diagnostics, MicroLab 30/40, 5 Years SVC117
Spectro Scientific -- Item TECPIM000505208
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Support Agreement & Remote Diagnostics for MicroLab 30/40 is a manufacturer service product that provides remote diagnostics and technical support for MicroLab 30 and MicroLab 40 on-site oil analyzers for a five-year term. The agreement provides remote support to address operational, instrument hardware, or software issues during Seller business hours and entitles the owner to software updates as they are released. Primary use cases are ongoing technical support, remote troubleshooting, and keeping instrument software current over the five-year coverage period.
Key Features:
- Service type: Support Agreement & Remote Diagnostics
- Compatible models: MicroLab 30 and MicroLab 40
- Term length: 5 years
- Manufacturer part code: SVC117
- Remote support response: initial response within 4 hours (Monday–Friday, 8am–5pm EST)
- Includes access to software updates as released
- Remote diagnostics intended to address operational, hardware, or software issues during business hours
Advantages:
- Priority remote access with a defined initial response time of 4 hours for faster troubleshooting and reduced downtime
- Remote diagnostics capability to resolve operational, hardware, or software issues without immediate on-site intervention
- Access to software updates as they are released to maintain instrument software currency
- Covers both MicroLab 30 and MicroLab 40 under a single five-year agreement for consistent support
Product Details
Overview
| Model | |
|---|---|
| Product Type | Spare Parts |
| Part Number | SVC117 |
| Brand | Spectro Scientific |
| Gross Dimensions (WxDxH cm) | |
| Net Dimensions (WxDxH cm) | |
| Gross Weight (kg) | |
| Net Weight (kg) |
Specifications
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Spectro Scientific
Spectro Scientific, an ISO 9001:2015 company, specializes in analytical tools and software for machine condition monitoring. The company is one of the largest suppliers of oil, fuel and fluid analysis instruments to industry and the military worldwide. Industry clients include petrochemical, mining, marine and power generation companies as well as commercial testing laboratories. Spectro Scientific’s extensive product offerings include spectrometers for wear metal analysis, lubricant degradation and contamination analyzers, particle analysis instruments and complete turnkey systems for oil or fuel analysis laboratories, all managed by its SpectroTrack software platform.
Spectro Scientific develops a broad array of fluid analysis instruments for evaluating machine and lubricant condition in the field, in the lab and in highly mobile, handheld applications. The instruments provide critical data about an engine’s condition and can provide an early warning of engine failure. Capturing, analyzing and trending this data on Spectro Scientific products enable you to:
- Schedule maintenance before a failure occurs
- Avoid the expense of maintenance you don’t need
- Avoid the disruption of taking an engine out of service unnecessarily
The result is higher equipment availability, greater productivity, lower maintenance costs, lower total cost of ownership, fewer outages, optimal equipment performance, and greener operation – all empowered by accurate fluid analysis.