Spectro Scientific Support Agreement & Remote Diagnostics, MicroLab 30/40, 1 Year SVC116
Spectro Scientific -- Item TECPIM000505486
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Support Agreement & Remote Diagnostics for MicroLab 30/40 (1 Year, SVC116) provides manufacturer-supported remote diagnostic and technical support services for the MicroLab 30 and MicroLab 40 analyzers for a one-year term. The offering delivers priority access to Spectro Scientific’s support department, remote assistance to address operational, instrument hardware, or software issues during business hours, and entitlement to software updates as they are released. The agreement also includes access to preventive maintenance services and Spectro Certified training and community support.
Key Features:
- Compatible models: MicroLab 30 and MicroLab 40
- Term length: 1 year
- Service identifier: SVC116
- Priority support with initial response within 4 hours (Monday–Friday, 8am–5pm EST)
- Remote diagnostics and unlimited remote support during Seller business hours
- Entitlement to software updates as released by the manufacturer
- Includes one preventive maintenance service (shipment to repair depot or field visit)
Advantages:
- Priority access to manufacturer support reduces time to initial response for technical issues
- Remote diagnostics enable troubleshooting of instrument hardware and software without immediate on-site service
- Access to software updates keeps analyzer software current with manufacturer releases
- Included preventive maintenance supports ongoing instrument performance and reliability
Product Details
Overview
| Model | |
|---|---|
| Product Type | Spare Parts |
| Part Number | SVC116 |
| Brand | Spectro Scientific |
| Gross Dimensions (WxDxH cm) | |
| Net Dimensions (WxDxH cm) | |
| Gross Weight (kg) | |
| Net Weight (kg) |
Specifications
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Spectro Scientific
Spectro Scientific, an ISO 9001:2015 company, specializes in analytical tools and software for machine condition monitoring. The company is one of the largest suppliers of oil, fuel and fluid analysis instruments to industry and the military worldwide. Industry clients include petrochemical, mining, marine and power generation companies as well as commercial testing laboratories. Spectro Scientific’s extensive product offerings include spectrometers for wear metal analysis, lubricant degradation and contamination analyzers, particle analysis instruments and complete turnkey systems for oil or fuel analysis laboratories, all managed by its SpectroTrack software platform.
Spectro Scientific develops a broad array of fluid analysis instruments for evaluating machine and lubricant condition in the field, in the lab and in highly mobile, handheld applications. The instruments provide critical data about an engine’s condition and can provide an early warning of engine failure. Capturing, analyzing and trending this data on Spectro Scientific products enable you to:
- Schedule maintenance before a failure occurs
- Avoid the expense of maintenance you don’t need
- Avoid the disruption of taking an engine out of service unnecessarily
The result is higher equipment availability, greater productivity, lower maintenance costs, lower total cost of ownership, fewer outages, optimal equipment performance, and greener operation – all empowered by accurate fluid analysis.