Spectro Scientific Support Agreement & Remote Diagnostics, FDM Series SVC103
Spectro Scientific -- Item TECPIM000505866
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Support Agreement & Remote Diagnostics for the FDM Series (SVC103) is a manufacturer-provided service package for FDM Series instruments that delivers remote diagnostic assistance, priority technical support, and access to software updates. The agreement provides one year of support commencing on the contract start date, remote troubleshooting during Spectro Scientific business hours, and one preventive maintenance option for routine maintenance and replacement of worn parts as described by the manufacturer. Primary use cases are remote operational and instrument hardware/software issue resolution, scheduled preventive maintenance, and access to released software updates for FDM Series instruments.
Key Features:
- Product: Support Agreement & Remote Diagnostics for FDM Series (SVC103)
- Coverage period: one year commencing on contract start date
- Initial response: within 4 hours, Monday–Friday, 8:00 am–5:00 pm (manufacturer business hours)
- Remote support: unlimited coverage during manufacturer business hours for operational, hardware, or software issues
- Software updates: access to software updates as they are released
- Preventive maintenance: one preventive maintenance service (shipping to repair depot or field visit) included
Advantages:
- Priority access to the manufacturer's technical support team with a guaranteed initial response time
- Remote diagnostics reduce time-to-resolution for instrument operational, hardware, and software issues
- Access to software updates helps keep instrument software current
- Included preventive maintenance supports routine upkeep and replacement of worn parts
Product Details
Overview
| Model | |
|---|---|
| Product Type | Spare Parts |
| Part Number | SVC103 |
| Brand | Spectro Scientific |
| Gross Dimensions (WxDxH cm) | |
| Net Dimensions (WxDxH cm) | |
| Gross Weight (kg) | |
| Net Weight (kg) |
Specifications
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Spectro Scientific
Spectro Scientific, an ISO 9001:2015 company, specializes in analytical tools and software for machine condition monitoring. The company is one of the largest suppliers of oil, fuel and fluid analysis instruments to industry and the military worldwide. Industry clients include petrochemical, mining, marine and power generation companies as well as commercial testing laboratories. Spectro Scientific’s extensive product offerings include spectrometers for wear metal analysis, lubricant degradation and contamination analyzers, particle analysis instruments and complete turnkey systems for oil or fuel analysis laboratories, all managed by its SpectroTrack software platform.
Spectro Scientific develops a broad array of fluid analysis instruments for evaluating machine and lubricant condition in the field, in the lab and in highly mobile, handheld applications. The instruments provide critical data about an engine’s condition and can provide an early warning of engine failure. Capturing, analyzing and trending this data on Spectro Scientific products enable you to:
- Schedule maintenance before a failure occurs
- Avoid the expense of maintenance you don’t need
- Avoid the disruption of taking an engine out of service unnecessarily
The result is higher equipment availability, greater productivity, lower maintenance costs, lower total cost of ownership, fewer outages, optimal equipment performance, and greener operation – all empowered by accurate fluid analysis.