Spectro Scientific 1 Year software maintenance and remote support 1 Yr SW Support
Spectro Scientific -- Item TECPIM000505470
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One Year software maintenance and remote support provides a 12-month Spectro Scientific manufacturer support agreement that delivers software maintenance, remote diagnostics, and technical support for Spectro Scientific instruments. The service supplies access to software updates as they are released and offers remote troubleshooting and operational support during the manufacturer’s business hours for resolution of instrument hardware or software issues.
Key Features:
- Duration: 1 year of software maintenance and remote support
- Access to software updates as they are released
- Remote diagnostic and support coverage during manufacturer business hours (Monday–Friday, 8:00 AM–5:00 PM EST)
- Priority access with an initial response target within 4 hours during business days
- Unlimited remote support interactions during the covered business hours
Advantages:
- Ensures timely receipt of software updates to keep instrument software current
- Provides priority remote troubleshooting to accelerate problem resolution
- Remote diagnostics reduce the need for on-site visits and can minimize instrument downtime
- Access to manufacturer technical expertise for operational and software issues
Product Details
Overview
| Model | |
|---|---|
| Product Type | Accessories |
| Part Number | 1 Yr SW Support |
| Brand | Spectro Scientific |
| Gross Dimensions (WxDxH cm) | |
| Net Dimensions (WxDxH cm) | |
| Gross Weight (kg) | |
| Net Weight (kg) |
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Spectro Scientific
Spectro Scientific, an ISO 9001:2015 company, specializes in analytical tools and software for machine condition monitoring. The company is one of the largest suppliers of oil, fuel and fluid analysis instruments to industry and the military worldwide. Industry clients include petrochemical, mining, marine and power generation companies as well as commercial testing laboratories. Spectro Scientific’s extensive product offerings include spectrometers for wear metal analysis, lubricant degradation and contamination analyzers, particle analysis instruments and complete turnkey systems for oil or fuel analysis laboratories, all managed by its SpectroTrack software platform.
Spectro Scientific develops a broad array of fluid analysis instruments for evaluating machine and lubricant condition in the field, in the lab and in highly mobile, handheld applications. The instruments provide critical data about an engine’s condition and can provide an early warning of engine failure. Capturing, analyzing and trending this data on Spectro Scientific products enable you to:
- Schedule maintenance before a failure occurs
- Avoid the expense of maintenance you don’t need
- Avoid the disruption of taking an engine out of service unnecessarily
The result is higher equipment availability, greater productivity, lower maintenance costs, lower total cost of ownership, fewer outages, optimal equipment performance, and greener operation – all empowered by accurate fluid analysis.